FAQs
Unfortunately, we are not able to cancel an order once it has been placed.
Please be careful when entering your shipping address, Ria Cosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.
Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly on your Ria Cosmetics tracking page.
We accept online payments via Visa, Mastercard, American Express, AfterPay, Discover, and Paypal. If you are an international consumer, we also accept local payment providers. You’ll see this list when you visit our checkout page.
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days until the issue falls off and gets rectified automatically. However, if it still remains and you are positive you only placed one order, please contact us via our Contact Us page with a screenshot of the duplicate charge for further assistance.
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days until the issue falls off and gets rectified automatically. However, if it still remains and you are positive you only placed one order, please contact us via our Contact Us page with a screenshot of the duplicate charge for further assistance.
Ria Skin is available at www.Riacosmetics.com or you can purchase our products in-stores from our multiple retail partners.
Restock dates vary depending on product availability. Please sign up for our emails or SMS text alerts to find out when your favorite products will be back in stock!
Occasionally Riacosmetics.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts redeemed alongside a customer's orders are included while supplies last and are therefore not guaranteed. All samples, packets, stickers, and other products or merchandise are subject to change and availability.
Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.
Our formulas are made in the USA and Europe, with globally sourced ingredients.
We offer complimentary standard shipping on all orders over $40 in the United States. In addition, we offer the following shipping options: Standard - (FedEx SmartPost) $8.95 flat rate Ground – (FedEx Ground) $10.95 flat rate Orders to Alaska, Hawaii, or P.O./APO/FPO addresses are shipped via USPS.
We offer complimentary Express shipping for most international orders over $175, excluding duties & taxes. There may be product specific restrictions. For orders less than $175, we offer $22.00 flat rate shipping. Based on your shipping country, the rate may be higher to include duties & taxes and will be converted to your local currency. The exact shipping options for your country will be presented during checkout. International orders can experience delays, if your order has not arrived within 3 weeks of order placement, please contact our Customer Service team for updates via our our Contact Us Form. Delivery times vary by destination country. Most international orders will be delivered within 4 and 21 business days of order fulfillment at our warehouse. For applicable countries, duties & taxes either be automatically calculated in the product price or during checkout.
You can track your order by clicking here. If tracking is not available yet, it will become available once your order has been fulfilled at our warehouse. Most orders are fulfilled within one to three business days, except during holidays.
Packages undeliverable by FedEx, USPS, DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.
Please visit this page: Contact Us.
We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.
We care about your privacy. Please click here to submit a Data Privacy Request.